Refund policy

RETURNS

Every piece is photographed, described, and authenticated in-house before it
ships. If a piece arrives and it isn't what you expected, we would rather
resolve it than have you keep it.

THE WINDOW

You have 14 days from delivery to request a return. Once a return is
authorized, the piece must be shipped back to us within 7 days.

WHAT WE NEED BACK

The piece must arrive in the condition it left us: unworn, unaltered, and
complete. That means the original box, papers, links, dust bag, protective
film, and any accessories included in the sale. Our security tag must be
intact. Once the tag is removed, the piece is no longer returnable.

HOW TO START A RETURN

Email sales@iconic-timepieces.com with your order number. We'll issue a
return authorization and the address to ship to. Pieces sent back without
authorization are refused at delivery.

RETURN SHIPPING

Return shipping is at your cost. The piece must travel fully insured for the
purchase price, signature required, using the carrier and service we specify
in the authorization. The piece remains your responsibility until we sign for
it, so please don't reduce the declared value.

INSPECTION AND REFUND

We inspect returns within 3 business days of receipt, including verification
of the serial and reference against the piece we shipped. We'll confirm by
email whether the return is approved. Approved refunds are issued to the
original payment method within 10 business days. Your bank or card issuer may
take additional time to post it. Wire payments are refunded by wire to the
originating account.

If 15 business days have passed since we approved your return, contact us at
sales@iconic-timepieces.com.

NOT RETURNABLE
- Handbags.
- Custom and made-to-order jewelry.
- Pieces altered at your request, including bracelet sizing and ring resizing.
- Pieces purchased in the showroom, which are sold after in-person inspection.

DAMAGE, DEFECTS, OR THE WRONG PIECE

Inspect your order on delivery. If a piece is damaged, defective, or not what
was ordered, contact us within 48 hours with photographs of the outer
packaging and the piece. We arrange and pay for return shipping in these
cases, and will replace the piece or refund it in full.

EXCHANGES

We don't process direct exchanges. Return the piece, and once the return is
approved, place a separate order for the piece you want.

EUROPEAN UNION AND UNITED KINGDOM

If your order ships to the EU or the UK, you have 14 days from delivery to
cancel for any reason, without giving a reason, and a further 14 days to
return the piece. This right applies to all pieces except custom and
made-to-order jewelry and pieces altered to your specification. The piece must
be returned complete and in the condition it was received; we may reduce the
refund to reflect any diminished value from handling beyond what is needed to
establish the nature and characteristics of the piece. Return shipping is at
your cost. Refunds, including the standard outbound shipping charge, are
issued within 14 days of our receiving the piece back.

TWELVE-MONTH WARRANTY ON WATCHES

Separate from the return window above, every watch we sell carries a
twelve-month limited warranty from Iconic Timepieces. A warranty claim is
not a return: it entitles you to repair, not to a refund, and the 14-day
return window is not extended by it. This warranty is our own and is
separate from any remaining manufacturer coverage, which is stated per
piece on the product page.

COVERED

Faults in the movement — a watch that stops, runs outside acceptable
tolerance, or fails to wind, set, or keep time correctly through no fault
of the owner. Also failure of the case, crown, or bracelet fittings
arising from an internal fault rather than from wear or impact.

Where a fault is covered, we repair the watch at our cost and return it to
you insured. We assess the piece and give you a timeline before any work
begins. If a piece cannot be economically repaired, we will replace it
with a comparable piece or refund the purchase price, at our discretion.

NOT COVERED
- Water resistance. Gaskets age, and resistance cannot be verified after
the fact on a pre-owned watch. Treat every piece we sell as not water
resistant unless we have tested it and said so in writing.
- Normal wear: scratches to the case, crystal, or bracelet, bracelet
stretch, worn straps, faded bezels, and patina.
- Damage from impact, dropping, water ingress, magnetism, extreme
temperature, or chemical exposure.
- Batteries, straps, and other consumable parts.
- Routine servicing, regulation, and cleaning.
- Damage or defects arising from work performed by anyone other than us.
- Cosmetic condition as described and photographed at the time of sale.
Disclosed wear is not a defect.

Handbags and jewelry are not covered by this warranty.

The warranty covers the original purchaser and does not transfer on resale.

MAKING A CLAIM

Email sales@iconic-timepieces.com with your order number and a description
of the fault. We'll issue a return authorization and shipping
instructions. Send the watch to us before sending it anywhere else — a
third party opening the case is the one thing that most often ends a valid
claim. Inbound shipping is at your cost, fully insured, signature
required, using the service we specify. We cover return shipping on
approved claims.

This is a limited warranty. It is a service commitment on the mechanical
function of the piece; it is not a guarantee of condition, accuracy to
chronometer specification unless the piece is certified and stated as
such, or future value. Nothing here limits any rights you have under
applicable consumer law.